SHOP NANAJALA is delivery purchased products to its clients within Nairobi and its environs. Kindly note that bulk orders may incur a higher delivery fee than the average price for smaller units.
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at email@example.com or (020) 5256 490 or 0717 863040
Returns must be properly packed, original packaging is recommended, and sent at the customer’s expense to The Nanjala Company Ltd, ATTN: Returns, 65007 – 00618, Nairobi, Kenya.
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to SHOP NANJALA damaged in any way will not be refunded.
* Examples of non-returnable items at SHOP NANJALA are sale items, furniture, rugs, custom made, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please call us at (020) 5256 490 or feel free to email us at firstname.lastname@example.org.
To exchange an item, simply follow the return process and then place a new order. For inventory reasons, we do not currently offer straight exchanges.
Orders may only be canceled within 24 hours. Please email email@example.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.
DAMAGES // DEFECTS
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with Sendy at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by calling us at (020) 5256 490, or 0717 863040 or email us on firstname.lastname@example.org. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write “PACKAGING DAMAGED/INSPECTION NEEDED” clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent SHOP NANJALA from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to email@example.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
A 16.00% sales tax is inclusive on all orders billed within Kenya.
Please note that SHOP NANJALA strives to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.